Refund policy

30-Day Money-Back Guarantee

We want HeelKind to make your days on your feet more comfortable. If you are not happy with your order for any reason, email us at support@heelkind.com within 30 days of delivery with your order number, and we will refund the full price of your order to your original payment method.

Orders of 1 pair: you do not need to send the sleeves back. We may ask for a photo of the item. Orders of 2 or 3 pairs: please return the sleeves to receive your refund. We will email you the return address and instructions, and refund you as soon as the return arrives. Return shipping is paid by the customer unless the item arrived damaged or wrong.

Free Size Exchange

If your sleeves do not fit, email support@heelkind.com within 30 days of delivery with your order number and the size you need. We will send the new size at no cost to you. You do not need to return the original pair. Limit one free size exchange per order.

Damaged or Wrong Items

If your order arrives damaged or you received the wrong item, email us within 30 days of delivery with a photo and we will send a replacement or a full refund, whichever you prefer.

Refund Timing

Once your refund is approved, it is issued right away. Depending on your bank or card company, it can take 5 to 10 business days to appear on your statement.

Cancellations

To cancel an order, email us as soon as possible. If your order has not shipped yet, we will cancel it and refund you in full. If it has already shipped, you can still use the 30-day guarantee above.

Contact

Questions? Email support@heelkind.com and we will reply within 1 business day.